Terms and Conditions
★Payment
Deposit & Final payment
A deposit which is equal to 10% of the total tour cost is required at the time of booking . The final payment (90% of the total tour cost) is required by
cash when you arrive in Zhangjiajie to begin your Zhangjiajie tour.
cash when you arrive in Zhangjiajie to begin your Zhangjiajie tour.
Methods of Payment
Zhangjiajie Local Tour accepts Cash payment, Credit card and Paypal payments. Detailed information and steps please see below:
1.Visa or Master Card secure online payment via PayPal.
We now accept Paypal for payment, the safe and convenient payment method that millions of online buyers and sellers prefer for online business.
Zhangjiajie Local Tour accepts this tool of payment to give our customers more flexibility, security and guaranteed mutual benefits.
Our Paypal account is zjjtourism #outlook.com (Change # into @), Our paypal entrance on the bottom of homepage (http://www.zhangjiajietourism.com/),
we will email you and confirm your booking after we receive the confirmation from our Paypal account. To make sure the security of the payment, please
email us or call us at 0086-744-8868856 or 0086-13467443957 before your payment.
Zhangjiajie Local Tour accepts this tool of payment to give our customers more flexibility, security and guaranteed mutual benefits.
Our Paypal account is zjjtourism #outlook.com (Change # into @), Our paypal entrance on the bottom of homepage (http://www.zhangjiajietourism.com/),
we will email you and confirm your booking after we receive the confirmation from our Paypal account. To make sure the security of the payment, please
email us or call us at 0086-744-8868856 or 0086-13467443957 before your payment.
2.Bank Transfer.
A. Our Bank Account (For clients from outside of China).
Beneficiary's Name: Zhangjiajie China International Travel Service Co., Ltd
Bank Name and address: Agricultural Bank of Hunan Province Zhangjiajie Branch
Acct#: 18894214040000321.
B. Our Bank Account (For clients in China)
中国银行户名：张家界中国国际旅行社有限公司
账号：600259736304
开户行：中国银行股份有限公司张家界市南庄坪分理处
★Alteration of Itinerary
Alterations to your itinerary before the booking are happily processed free of charge. Alterations after payment of the deposit will attract a fee of $25.00 per request.
All expenses incurred by Zhangjiajie Local Tour in alteration of the booking are the responsibility of the customer. This includes all fees and charges
levied by third parties such as cruise operators, airlines and hotels.
All expenses incurred by Zhangjiajie Local Tour in alteration of the booking are the responsibility of the customer. This includes all fees and charges
levied by third parties such as cruise operators, airlines and hotels.
★Cancellation Refunds
We would deeply regret your decision to cancel your trip to China, however we realize that there are many valid reasons that this can happen.
In the event of cancellation we will refund any payment made to Zhangjiajie Local Tour (less any cancellation fee that is applicable) within 10 days of
our receipt of your written cancellation request.
our receipt of your written cancellation request.
Cancellation Refund
30 days before the scheduled date of departure Deduct 50% from the deposit
Within 24 hours-30 days before the scheduled date of departure Deduct 100% from the deposit
In the process of the travel Get NO refund unless it is agreed by our agency
Special Notes:
In addition to the above stated cancellation refund, if the ticket of airlines, cruises or trains have already been issued of final confirmation has been received at the time
of cancellation (regardless of the number of days prior to departure), the clients will be assessed an additional airline, cruise , train or hotel cancellation penalty and service surcharge.
of cancellation (regardless of the number of days prior to departure), the clients will be assessed an additional airline, cruise , train or hotel cancellation penalty and service surcharge.
The terms for cancellation for tours of more than 10 people may vary from case to case. Please ask you travel advisor regarding the cancellation policy for a group of over 10 people.
★Travel Documentation
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client.
Your travel advisor may assist you in applying for the necessary travel documentation upon request.Zhangjiajie Local Tour accepts no responsibility or liability whatsoever
for the failure of clients to obtain appropriate documentation.
Your travel advisor may assist you in applying for the necessary travel documentation upon request.Zhangjiajie Local Tour accepts no responsibility or liability whatsoever
for the failure of clients to obtain appropriate documentation.
★Health Requirements
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible
for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's
certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high
altitude may have on certain people.
for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's
certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high
altitude may have on certain people.
★Luggage Allowance
In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class,
and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a
locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a
locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
★Insurance
Zhangjiajie Local Tour's tour packages include China Life Tourist Accident/Casualty Insurance as part of our package. We still highly recommend that you purchase full coverage
travel insurance from you country of origin. Insurance provided by Zhangjiajie Local Tour is not applicable where only hotel or China flight booking are purchased through Zhangjiajie Local Tour.
travel insurance from you country of origin. Insurance provided by Zhangjiajie Local Tour is not applicable where only hotel or China flight booking are purchased through Zhangjiajie Local Tour.
★Complaints and Claims
Shall you feel unsatisfied with any service Zhangjiajie Local Tour has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening
again during your trip.
again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence
must be attached to the letter of claim. Zhangjiajie Local Tour will not be liable for any claims made later than 15 days after the completion of your tour.
must be attached to the letter of claim. Zhangjiajie Local Tour will not be liable for any claims made later than 15 days after the completion of your tour.
★ Communications
You can contact Zhangjiajie Local Tour via the web form http://www.zhangjiajietourism.com/, email, or phone. If for any reason, you fail to receive any reply from Zhangjiajie Local Tour in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Zhangjiajie Local Tour customer service
center at zhangjiajietourism@hotmail.com or phone at 86-13467443957 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.
center at zhangjiajietourism@hotmail.com or phone at 86-13467443957 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.
★ Liability & Responsibility
Zhangjiajie Local Tour provides tour information and China tour bookings.Zhangjiajie Local Tour publishes travel information and services gathered from the selected quality hotels,
air ticket agencies and tour companies & operators.Zhangjiajie Local Tour will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.
air ticket agencies and tour companies & operators.Zhangjiajie Local Tour will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.
Zhangjiajie Local Tour shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Zhangjiajie Local Tour.
Zhangjiajie Local Tour shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Zhangjiajie Local Tour's control. Neither Zhangjiajie Local Tour nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes
Zhangjiajie Local Tour is not responsible for a client's failure to comply with customs regulations.
Zhangjiajie Local Tour is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.
Zhangjiajie Local Tour reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Zhangjiajie Local Tour has cancelled any tour prior to the commencement of the tour, Zhangjiajie Local Tour is liable for a full refund of the money received from the client.
Many of Zhangjiajie Local Tour's tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk.Zhangjiajie Local Tour, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
Zhangjiajie Local Tour reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.
★Modification or Discontinuance of Service
Zhangjiajie Local Tour reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.